Frequently Asked Questions
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Misconceptions
Q&A
Are The Carpets & Upholstery wet when you leave?
Never wet. Sometimes damp and sometimes touch dry. They will usually always dry within an hour to two or we can leave a specialist dryer to speed up the process.
Can you always remove a stain?
99% of the time we can. However, we cannot guarantee all stains will come out. We stand a much higher chance of removing these problematic stains if you call us out as soon as there has been a spillage.
Do I have to remove all my furniture?
No – we will move everything, but advise you to move any valuable items, however if you prefer we will move those for you as well.
Are you different from other carpet cleaners?
Our machinery and products are state of the art and ensure a thorough deep clean without bleaches or chemicals. We also have over 20 years experience in the industry and can always provide a reference. We are CRB checked so you have peace of mind whether you are in or out of the property when we come to clean. There are many reasons we stand apart from others. The real test is for you to call us out to do a job! We work on recommendations so it is really important to us that we offer the very best service.
Do we offer Maintenance packages for commercial clients?
Most definitely.
Whether you are looking for an annual, bi-annual, or a one off clean, we can discuss maintenance and create a package that is right for you be it domestic or commercial.
I have elderly family member and can't attend at the time of the clean- is this ok?
We have experience of cleaning for the elderly, disabled and bed bound. You can rest assured that they will be completely safe. We are CRB checked and can also provide references. We are also certified by The Leeds Directory for the elderly and have their green tick of approval.
Is it advisable to wait as long as possible before cleaning your carpets?
No! Dirt is abrasive- like sandpaper. Every time you step on your carpet, you grind dirt into the fibres. This cuts and damages your carpet causing it to wear out faster. A dirty carpet will not last as long as a clean carpet. And while vacuuming helps -by itself, it's simply not enough. The longer you wait to have your carpet cleaned, the more damage you do to your carpet and the faster it wears out. When carpets are cleaned correctly there will be no problems only benefits.
The only benefit of carpet and soft furnishings is to remove dirt....
Not the only reason.
Many people suffer from allergies or breathing problems and the source could be in your carpets and soft furnishings. Air contains pollens, fungus, bacteria, pollution, cigarette smoke, car exhaust- and hundreds of other chemicals, bugs and germs. Soft furnishings, especially carpets harbour these substances.
All methods of carpet cleaning are as good as each other...
We use a water extraction system because we believe, as do many industry experts, that it is the most thorough cleaning process. The dry cleaning methods- which are dry foam, dry chemicals, and dry compound- do not “rinse” your carpet in any way. Instead, they leave a residue. Our method physically rinses the carpet and removes more dirt, bacteria and other residues than dry or low moisture systems. We use a water extraction and micro splitting method (take out system).
All carpet cleaning companies are the same.....
There is a huge difference in the quality of equipment, products and results from one company to the next. What may seem a little more in the short term becomes less expensive in the long run because with the correct deep cleaning process you won’t need as many cleans. We suggest you NEVER hire a company that quotes an unbelievably cheap rate. As the saying goes; “if it sounds too good to be true, it usually is!”
Once you start cleaning your carpets you need them doing more and more....
Be careful of who you hire.
Some cleans result in half-cleaned, over wet carpet and furnishings with shampoo residue left behind. This residue attracts soil and looks as dirty again within weeks. This is where the misconception of the more you have them cleaned, the more they need cleaning comes from.
Cleaning companies should be able to give an exact price over the phone...
There are occasions when a guideline quote can be given over the telephone, but it is usually best and more accurate for us to call out and quote. This way we can see what the job entails and you will know not only the exact cost, but also who you are employing to do the job. Beware of some companies who offer very cheap telephone quotes but inflate the cost when they come to do the job explaining they were unaware of something that needed doing. A quick look at the job and a face to face meeting avoids any doubt or unexpected inflated costs.